MAD SHARK
Contact Us
Steel questions, order chases, warranty claims — one inbox, read by people who sharpen knives.
Reaching Us
- Email: support@madshark.net
- Mail: 10200 Woodford Dr, Dallas, TX 75229-6313, USA
- Coverage: United States
When We Answer
The support desk runs Monday to Friday, business hours US time, and clears email within one business day. Answers come from people who handle the actual products — ask which brisket slicer length fits a 14-pound packer and you will get a real opinion, not a link back to the page you came from.
The Question We Most Want
“Which knife should I buy first?” — genuinely, send it. Tell us what you cook twice a week and whether you rock or slice, and we will point at one knife, not at the whole catalog. Talking a customer out of a cleaver they do not need is a better outcome for us than the sale.
Warranty Claims
Photos, order confirmation, one line about use and washing — details on the warranty page. Put WARRANTY in the subject line and it routes to the front of the queue.
A Word on Sharpness Complaints
If a blade seems dull out of the box, tell us before reaching for a sharpener: a factory edge that fails the paper test is a defect we want photographed and replaced, not corrected at home. And if it went dull after four good months — that is not a complaint, that is honing time, and the FAQ has the sixty-second version.
Retail and Wholesale
Stores, restaurants and knife-sharpening services interested in the line: put PARTNER in the subject and include your city — it skips the queue entirely.